Terms & Conditions

1. Order Placement & Confirmation

All purchases made with Galaxy Toy Store are initiated via our official WhatsApp channel (+94 71 600 8808). An order is deemed formally confirmed only once our customer service representative reviews stock availability, verifies your delivery address, and shares an official confirmation dispatch summary.

2. Product Availability & Batches

While we make every effort to display accurate stock indications (Available, Limited Stock, Coming Soon), rare or fast-moving items such as handcrafted custom vehicles and limited-edition Hot Wheels may occasionally experience demand surges. In such cases, we will inform you immediately of expected restock schedules or provide alternative vehicle suggestions.

3. Islandwide Delivery & Cash on Delivery (COD)

We deliver to all 25 administrative districts in Sri Lanka through licensed courier services. Delivery timelines are typically 1–2 business days within the Western Province, and 2–4 business days for outstation destinations. Under Cash on Delivery terms, the recipient agrees to provide the exact cash payment to the courier rider upon parcel handover.

4. Returns, Damaged Items & Exchanges

Every electronic remote control car, crawler, and model is bench-tested in Vavuniya prior to courier handover. However, in the rare event that an item arrives physically damaged during transit:

• Please notify us on WhatsApp (+94 71 600 8808) within 48 hours of delivery.
• Provide a clear photo or short unboxing video illustrating the damage.
• We will arrange a swift replacement or replacement part dispatch at no extra cost.

5. Authorized Communication Channels

To safeguard our customers against impersonators, official Galaxy Toy Store business is conducted only through our verified WhatsApp and telephone numbers: +94 71 600 8808 and +94 71 511 7151, and email: galaxytoystore.lk@gmail.com.

6. Limitation of Liability

Galaxy Toy Store shall not be liable for damage resulting from customer misuse, water immersion of non-waterproof models, battery overcharging, or severe high-speed crash impact into rigid concrete obstacles. Please adhere to the recommended age guidance and care instructions provided with each model.