Privacy Policy

1. Information We Collect

At Galaxy Toy Store, we respect your privacy. Because our website operates strictly through a direct WhatsApp ordering model without user account registration or online payment gateways, we collect only the minimal personal data necessary to dispatch your toy orders:

• Full Name of the recipient
• Telephone / WhatsApp Contact Number
• Delivery Street Address, City, and Postal District in Sri Lanka
• Specific vehicle customization requests (e.g. customized number plate details)

2. WhatsApp Orders & Communication

When you initiate an order inquiry through WhatsApp, communication takes place across WhatsApp's end-to-end encrypted messaging infrastructure. We retain conversation records solely to verify order contents, coordinate domestic courier tracking numbers, and provide after-sales assistance.

3. How We Use Customer Data

Your delivery information is utilized strictly to:

• Package, test, and address your physical order
• Coordinate delivery with reputable domestic courier services (e.g. PromptX, Domex, Certis Lanka)
• Verify Cash on Delivery collection amounts with the delivery rider
• Notify you of tracking progress and arrival status

We never sell, rent, trade, or share your contact numbers or personal address with third-party advertising networks.

4. Cookies & Basic Technical Analytics

Our website utilizes standard session cookies and basic anonymous analytics to ensure smooth page transitions, responsive layout delivery, and category filter caching. These cookies do not store financial records, passwords, or personal identity profiles.

5. Security Practices

We do not request credit card details, CVV codes, bank login credentials, or OTP codes over WhatsApp or phone calls. Cash on Delivery ensures that financial transactions occur strictly in physical cash at the time of parcel handover.