Question 1

How do I order?

Accepted Answer

Ordering from Galaxy Toy Store is fast and personal! Simply browse our collection on the website, select your favourite toy and quantity, and click 'Order on WhatsApp'. This will automatically open a pre-filled WhatsApp message with our team at +94 71 600 8808. We will confirm your delivery address and dispatch your order promptly.

Question 2

Do you deliver across Sri Lanka?

Accepted Answer

Yes! We provide islandwide delivery to all 25 districts of Sri Lanka through trusted domestic courier services. Every toy is packed with shockproof protective cushioning to ensure safe transit from our Vavuniya hub to your doorstep.

Question 3

Do you offer Cash on Delivery?

Accepted Answer

Yes, Cash on Delivery (COD) is available for all orders across Sri Lanka. You do not need to make any advance online card payments or bank transfers—simply pay the delivery rider in cash once your parcel arrives.

Question 4

Can I order multiple toys?

Accepted Answer

Yes! You can choose multiple quantities using the quantity controls on any product page, or send us a WhatsApp message listing the multiple toys you wish to purchase. We will combine them into a single consolidated parcel to save on courier handling.

Question 5

How do I contact Galaxy Toy Store?

Accepted Answer

You can contact us directly via WhatsApp at +94 71 600 8808, call our telephone hotline at +94 71 600 8808 / +94 71 511 7151, email us at galaxytoystore.lk@gmail.com, or visit us in Vavuniya 43000, Sri Lanka. We are open Monday through Saturday from 8:30 AM to 8:30 PM.

Question 6

Do you provide wholesale orders?

Accepted Answer

Yes! Galaxy Toy Store is a wholesale toy distributor for retail businesses, school bookshops, and gift stores across Sri Lanka. Message us on WhatsApp with the text 'Hello Galaxy Toy Store, I am interested in wholesale toy products' to discuss bulk catalogue availability and business distribution terms.

Question 7

How long does delivery take?

Accepted Answer

Orders within the Western Province (Colombo, Gampaha, Kalutara) are typically delivered within 1 to 2 business days. Outstation deliveries to other districts across the Northern, Central, Southern, Eastern, and North-Western provinces usually take 2 to 4 business days.

Question 8

Can I customize a mini vehicle with my car's number plate?

Accepted Answer

Yes! For our signature Custom Mini Vehicles (such as the Custom Mini Wagon R or Custom Mini Pickup), we can craft personalized scale Sri Lankan number plates with your requested letters and numbers. Please mention your plate details when ordering on WhatsApp.

Question 9

Are remote control cars tested before shipping?

Accepted Answer

100% yes! Every remote control car and electronic toy is individually bench-tested by our quality check team in Vavuniya prior to dispatch to ensure motors, steering articulation, transmitters, and battery charging circuits function flawlessly.

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